Title: MSP Program Analyst

Location: Columbus, OH (hybrid preferred: 2 days remote & 3 days onsite)

Direct Hire/Permanent Employee

 

Clarified Talent Management (CTM) is a Contingent Workforce, Managed Services Provider (MSP) that offers advisory and administrative oversight of staffing and services procurement programs. We provide our customers with innovative solutions, people, processes and technology to maximize value and success. We are dedicated to providing superior customer service to our clients and suppliers and we strive to maintain a consistent and transparent talent acquisition processes.

 

CTM is certified as a Women’s Business Enterprise (WBE) through the Women’s Business Enterprise National Council (WBENC) and promotes a socially conscious, inclusive approach to procurement. We are an organization of service in both our business approach and company philanthropy goals. We provide opportunities for personal and professional growth and strive for excellence and an enjoyable corporate experience.

 

DAY TO DAY RESPONSIBILITIES:

 

The ideal candidate will have previous experience as a client facing MSP and/or previous staffing and consulting services experience. This position requires a strong customer service orientation and passion for integrity, accuracy, and ethics in all interactions with stakeholders. Additional responsibilities include:

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• Foster and cultivate strong client and supplier relationships

• Provide comprehensive assistance to customers, including job posting support, financial approvals, interview coordination, onboarding/offboarding assistance, and time reporting guidance

• Monitor risks, ensure compliance, and uphold program policies and procedures

• Develop, review, and update Standard Operating Procedures (SOPs) and Service Level Agreements (SLAs)

• Assess program success through effective measurement and reporting, hosting quarterly meetings to communicate areas of strength and identify opportunities for improvement

• Evaluate market trends and analyze data to identify potential enhancements for future program development

• Demonstrate a proactive mindset towards process improvements and strategic advancements

 

QUALIFICATIONS:

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• Advanced proficiency in the MS Office Suite

• Prior experience utilizing a Vendor Management System (VMS)

• Exceptional written and verbal communication skills

• Strong problem-solving abilities and adeptness in handling challenging situations within a fast-paced environment

• Exemplary organizational and prioritization skills

• Proficient in negotiation techniques to achieve mutually beneficial business outcomes

 

EDUCATION:

Bachelor’s or Associate degree preferred in Business Administration, Supply Chain, Communications or Information Technology

 

COMPENSATION & BENEFITS:

CTM offers permanent full-time employees a variety of benefits including medical, dental, vision, 401(K), Paid Time Off (PTO) and Philanthropy.

 

EQUAL OPPORTUNITY:
Clarified Talent Management (CTM) is committed to providing equal employment opportunities for all employees and all applications for employment without regard to race, ethnicity, religion, sex, gender, gender identity or expression, age, or any other characteristics protected by applicable law. This applies to all terms and conditions of CTM employment. CTM employees have diverse backgrounds, skills, and ideas that collectively contribute to greater opportunities for innovation.