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Title: MSP Program Manager
Location: Columbus, OH (hybrid preferred: 2 days remote & 3 days onsite)
Direct Hire/Permanent Employee
Clarified Talent Management (CTM) is a Contingent Workforce, Managed Services Provider (MSP) that offers advisory and administrative oversight of staffing and services procurement programs. We provide our customers with innovative solutions, people, processes and technology to maximize value and success. We are dedicated to providing superior customer service to our clients and suppliers and we strive to maintain a consistent and transparent talent acquisition processes.
CTM is certified as a Women’s Business Enterprise (WBE) through the Women’s Business Enterprise National Council (WBENC) and promotes a socially conscious, inclusive approach to procurement. We are an organization of service in both our business approach and company philanthropy goals. We provide opportunities for personal and professional growth and strive for excellence and an enjoyable corporate experience.
The ideal candidate will have previous experience as a client facing MSP and/or previous staffing and consulting services experience. This position requires a strong customer service orientation and passion for integrity, accuracy, and ethics in all interactions with stakeholders. Additional responsibilities include:
  • Oversee the overall management and strategic direction of the contingent workforce MSP program.
  • Build and maintain strong relationships with clients, understanding their needs, and ensuring high levels of client satisfaction.
  • Manage relationships with staffing agencies and other vendors, ensuring compliance with contract terms and service level agreements (SLAs).
  • Develop and implement strategies to optimize the contingent workforce program, including identifying opportunities for cost savings, process improvements, and program enhancements.
  • Negotiate and manage contracts with staffing agencies and other vendors, ensuring competitive rates and favorable terms.
  • Monitor program performance metrics, such as fill rates, time-to-fill, quality of candidates, and vendor performance, and take corrective actions as needed.
  • Ensure compliance with legal and regulatory requirements, including labor laws, employment taxes, and worker classification. Mitigate program risks and implement appropriate controls.
  • Manage program budget, track expenses, and optimize cost-effectiveness of the contingent workforce program.
  • Prepare and present regular reports on program performance, including key performance indicators (KPIs), program metrics, and financial analysis.
  • Collaborate with internal stakeholders, such as HR, Procurement, and Finance, to align program goals and objectives with broader organizational strategies.
  • Identify opportunities for program expansion, including additional client accounts or expansion into new regions or business units.
  • Lead and manage a team responsible for program administration, vendor management, and other program-related activities.
  • Drive continuous improvement initiatives, seeking opportunities to streamline processes, enhance efficiency, and improve the overall program effectiveness.
  • Stay updated on industry trends, best practices, and emerging technologies related to contingent workforce management.
  • Cultivate relationships with key stakeholders, including executive leadership, hiring managers, and other program stakeholders, to promote program success and drive engagement.
  • Advanced proficiency in the MS Office Suite
  • Prior experience utilizing a Vendor Management System (VMS)
  • Experience with PowerBI
  • Exceptional written and verbal communication skills
  • Strong problem-solving abilities and adeptness in handling challenging situations within a fast-paced environment
  • Exemplary organizational and prioritization skills
  • Proficient in negotiation techniques to achieve mutually beneficial business outcomes
Bachelor’s or Associate degree preferred in Business Administration, Supply Chain, Communications or Information Technology

CTM offers permanent full-time employees a variety of benefits including medical, dental, vision, 401(K), Paid Time Off (PTO) and Philanthropy.
Clarified Talent Management (CTM) is committed to providing equal employment opportunities for all employees and all applications for employment without regard to race, ethnicity, religion, sex, gender, gender identity or expression, age, or any other characteristics protected by applicable law. This applies to all terms and conditions of CTM employment. CTM employees have diverse backgrounds, skills, and ideas that collectively contribute to greater opportunities for innovation.
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